Privacy Policy

Last Updated: May 18, 2025

1. Introduction

Welcome to jocelynchiew.com.au. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. We provide strategic design consultancy services, mentoring, public speaking, writing and objects based in Australia.

This website is hosted on Squarespace and operates in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

2. Information We Collect

2.1 Personal Information

When you contact us or sign up for our newsletter, we collect:

  • Your name

  • Your email address

2.2 Automatic Information

When you browse our website, we automatically collect:

  • Device and browser information

  • IP address

  • Website usage data

  • General location data based on IP address

3. How We Use Your Information

3.1 Contact Information

  • Respond to your inquiries

  • Send information about our services, events, and content

  • Send marketing communications (with your consent)

You can unsubscribe from marketing communications at any time.

3.2 Website Usage Information

  • Improve website design and content

  • Understand our audience better

  • Analyze traffic trends

  • Protect our website from security threats

4. Cookies and Analytics

Our website uses cookies to enhance your experience. These include:

  • Essential cookies for website functionality

  • Analytics cookies to understand site usage

  • Third-party cookies placed by services like Google Analytics

Squarespace, our hosting platform, uses its own cookies for basic functionality, remembering preferences, and analytics. Google Analytics collects non-personally identifiable data which is stored for 26 months.

You can manage cookies through your browser settings or opt out of analytics tracking via:

  • Google Analytics Opt-out Browser Add-on

  • Network Advertising Initiative (NAI) opt-out page

  • Digital Advertising Alliance (DAA) opt-out page

  • European Interactive Digital Advertising Alliance (EDAA) opt-out page (for EU users)

5. Data Sharing and Service Providers

We do not sell your personal information. We share information with:

  • Squarespace (US-based website hosting)

  • Google Workspace (email services)

  • Email marketing providers (if you subscribe to newsletters)

These providers process data on our behalf and are bound by confidentiality obligations.

6. International Data Transfers

Your information may be transferred to and stored on servers located outside Australia, particularly in the United States. By using our website, you consent to this transfer. Our service providers comply with applicable data protection laws for international transfers.

7. Payment Information

If you make a purchase, your payment information is processed securely by Squarespace's payment processors (Stripe/PayPal). We do not store complete credit card details on our servers.

8. Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information (where legally permitted)

  • Withdraw consent for data collection

9. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website.

11. Contact Us

For questions about this policy or your personal information, please send me an email.

For information about privacy generally, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.